Interpretation

Capitalised terms have meanings assigned to them in this section.

Definitions

• Account: A voluntary user account created to access our services.
• Application / Website: Refers to www.pappypets.co.in on any device.
• Cookies: Small data files used to track your activity and improve your browsing experience.
• Device: Any device capable of accessing the Platform (computer, mobile, tablet).
• Personal Data: Any information relating to an identifiable individual.
• Usage Data: Automatically collected data, such as IP address, browser type, and page visit duration.
• You: The individual accessing our Platform.

We may collect the following categories of information:

A. Personal Data (Provided Voluntarily)

Includes:

• Name
• Email address
• Phone number
• Shipping & billing address
• Pet details
• Interactions (chat, feedback, service requests)
• Product views, browsing patterns, purchase history

Any information shared via chat or forms is treated as private and not publicly visible.

B. Financial Information

When purchasing products, you may provide:

• Credit/debit card details
• UPI/bank account information
• Billing & shipping address
• Phone number

We do not store your full financial details. Payments are processed securely through third-party gateways.

C. Social Network Data

If you connect via Facebook, Google, Instagram, Pinterest, or Twitter, we may receive:

• Name
• Username/ID
• Profile photo
• Email
• Birthday (if provided)
• Public contact details

We may also collect data about contacts you invite to the Platform.

D. Location Data

With permission, we may collect:

• Approximate or precise location
• GPS data

You may disable this through device settings.

E. Push Notification Data

We may request permission to send:

• Order updates
• Delivery notifications
• Offers and product alerts

You can opt out anytime.

F. Device Information

We may collect:

• Operating system
• Mobile network
• Device IDs
• Browser information

Used to optimise performance and fix issues.

G. Contests, Offers & Survey Data

Data provided during:

• Giveaways
• Referral programs
• Surveys
• Community interactions

H. Usage Data

Collected automatically, including:

• IP address
• Browser type/version
• Pages visited and time spent
• Device identifiers
• Mobile device info
• Error diagnostics

We use your information to:

• ✔ Create & manage your Account
• ✔ Fulfil orders & contracts
• ✔ Communicate with you
• ✔ Personalise your experience
• ✔ Send offers & marketing (only if you have not opted out)
• ✔ Process payments securely
• ✔ Analyse website performance

We retain data only as long as necessary to:

• Fulfil the purposes outlined in this Policy
• Comply with Indian laws
• Prevent fraud or misuse

Some data may remain in backup archives for legal or security reasons.

We may disclose your information only in the following cases:

A. Legal Obligations

To comply with applicable laws, court orders, or government requests.

B. Third-Party Service Providers

Including:

• Payment gateways
• Logistics/courier partners
• Marketing platforms (email/SMS automation)
• Data analytics tools

They receive only necessary data and must comply with privacy standards.

C. Business Analysis & Improvement

Anonymous data may be shared to analyse market performance.

Our Platform is not intended for minors. We do not knowingly collect information from anyone under 18 years of age.

Cookies & Trackers

We use:

• Cookies
• Pixel tags
• Clear GIFs
• Analytics trackers

These help deliver personalised and optimised experiences. You may disable cookies, but certain features may not work properly.

Internet-Based Advertising

We may use tools for:

• Facebook ads
• Google ads
• Instagram ads
• Email promotions

These may use cookies to optimise content.

By using the Platform or submitting information, you:

• Consent to data collection
• Consent to data sharing as described in this Policy
• Agree to abide by updates to the Privacy Policy

We take reasonable organisational and technical measures to safeguard your data, including:

• Encrypted communication
• Secure payment gateways
• Limited access controls
• Regular security audits

You may:

• ✔ Review or edit your information via account settings.
• ✔ Request deletion or deactivation of your account by emailing us at admin@pappypets.co.in.
• ✔ Opt out of marketing communications at registration, through account settings, via “unsubscribe” links, or by contacting us.

Some data may remain for legal compliance.

For questions, concerns, or privacy-related issues: 📧 admin@pappypets.co.in