These Terms of Use (“Terms” or “Agreement”), along with any policies displayed on the Website, are a binding contract between Pappy Pets and you (“User”, “Customer”, “Buyer”, “End User”).

By visiting, using, or shopping on the Website, or using any future services, you accept these Terms. If any guidelines or specific service conditions conflict with these Terms, those service-specific conditions will prevail.

If you do not agree with the Terms, you must not use the Website or its services.

Pappy Pets reserves the right to change or modify these Terms at any time without prior notice. It is the user's responsibility to review the updated Terms regularly. Continued use of the Website implies acceptance of the updated Terms.

You are granted a limited license to use the Website for personal, non-commercial purposes. Misuse of the Website includes (but is not limited to):

• Copying, reproducing, modifying, distributing, displaying, or publishing Website content without written permission.
• Using Website content for commercial purposes.
• Violating or infringing copyrights, trademarks, patents, trade secrets, or proprietary rights of Pappy Pets.
• Republishing or archiving Website content elsewhere.
• Decompiling, reverse engineering, tampering with code, or attempting unauthorized access.
• Using the Website for illegal purposes or activities that impair its functioning.
• Using bots, scrapers, viruses, worms, Trojan horses, harmful code, or automated data-extracting tools.
• Posting unsolicited advertising or promotional content.
• Downloading content that harms your device—Pappy Pets is not liable for such damage.

Use of the Website is permitted only to individuals who can legally form binding contracts under the Indian Contract Act, 1872.

• Minors (under 18 years) cannot purchase products.
• Purchases for minors must be made by a parent or legal guardian.
• Users must maintain only one account. Multiple accounts will be treated as fraudulent.
• Transferring or selling your account to another party is prohibited.
• You are responsible for maintaining confidentiality of your login credentials and for all activities that occur under your account.

Pappy Pets strives for accuracy but may encounter typographical or pricing errors. In such cases:

• We may contact you for instructions, OR
• Cancel the order and notify you.

All prices on the Website are in INR and may change without notice.

Colors, measurements, and descriptions are displayed as accurately as possible, but slight variations may occur due to manufacturing differences or screen displays.

Promotional codes:

• Only one promo code can be used per order.
• Codes apply only to eligible products.
• Codes cannot be applied after an order is placed.

You agree to receive service and promotional emails/SMS/WhatsApp messages from Pappy Pets.

You agree to pay all applicable taxes including GST, duties, and cesses in connection with your purchase.

Pappy Pets reserves the right to correct errors, inaccuracies, or omissions regarding pricing, descriptions, availability, etc., and modify or update information without prior notice.

If your payment has been charged for a product listed incorrectly, we will issue a refund immediately.

By placing an order:

• You accept these Terms.
• Payment must be completed at the time of ordering unless using Cash on Delivery.
• No contract exists until Pappy Pets confirms your order.
• Payments are securely processed via third-party gateways; Pappy Pets does not store your card details.

All Website content belongs to Pappy Pets. You may not:

• Copy, modify, translate, or create derivative works from our content.
• Use data mining, scraping tools, or automated systems to extract data.
• Bypass security measures on the Website.

Any unauthorized use terminates your right to use the Website.

External links are provided for convenience only. Pappy Pets is not responsible for the content, safety, or accuracy of any third-party sites.

To the maximum extent permitted by law:

• Pappy Pets disclaims all warranties (express or implied).
• We are not liable for damages resulting from Website use, including errors, interruptions, viruses, or unauthorized access.
• Your sole remedy for dissatisfaction is to stop using the Website.

Your use of the Website is governed by our Privacy Policy. If you do not agree with the transfer or processing of your personal data, please stop using the Website.

You are responsible for:

• Safeguarding your password
• Restricting access to your device
• All activities under your account

Notify Pappy Pets immediately of unauthorized use. We may suspend or terminate accounts at our discretion.

a) Cancellations by Pappy Pets

Orders may be canceled due to:

• Limited stock
• Pricing errors
• Fraud detection
• Incomplete verification

Refunds will be issued if payment has been charged.

b) Cancellations by You

• You may request cancellation within 24 hours of placing an order.
• If the order has already been processed, cancellation is not possible.
• Refunds (if applicable) will be processed within 15–20 working days.

Pappy Pets may take legal action against users involved in fraudulent activities and recover costs, losses, or charges associated with such acts.

Campaigns, vouchers, and promo codes are time-limited and subject to change at the sole discretion of Pappy Pets.

You understand and acknowledge:

• You access the Website at your own risk.
• Pappy Pets is not liable for losses resulting from Website usage, content, or transactions made in poor judgment by the user.

You agree to indemnify and hold harmless Pappy Pets, its affiliates, officers, and employees from any claims arising out of:

• Breach of Terms
• Violation of laws
• Infringement of third-party rights
• Misuse of the Website

These Terms are governed by Indian law. All disputes shall be subject exclusively to the courts of New Delhi, India.

Grievance Officer:
Phone: +91-9630023428
Email: infopappypets@gmail.com

We aim to resolve complaints promptly and fairly.

Pappy Pets may terminate your access without notice. Upon termination, all user data may be destroyed. Terms relating to Indemnification, Disclaimer, and Jurisdiction survive termination.

These Terms constitute the complete agreement between you and Pappy Pets. If any part is found invalid, the remaining sections remain enforceable.